Understanding the Business Case for Non-Commoditized Managed IT.
Written for business and finance leaders, by a technology leader.
Comparing MSPs isn't easy... but it's worth it.
Comparing Managed Service Providers (MSPs) is a complex and nuanced task. While most MSPs share the fundamental goal of keeping your business secure and systems online, their methodologies and outcomes can vary significantly. This variability is not always immediately apparent; therefore, we’ve written this article to assist your due diligence.
While many of our competitors aim to offer budget-friendly solutions for a broad range of businesses, we have chosen to specialize our expertise to deliver value-oriented solutions for a select group of clients who both fit our Ideal Customer Profile and value the outcomes we can deliver. By prioritizing quality over quantity, we ensure that our clients receive the exceptional service and results they deserve by going deeper on their unique challenges and opportunities.
The Levers of Managed IT Services Return On Investment (ROI)
During our initial audit process, we will compile a comprehensive list of all software, IT assets, and infrastructure currently in use at your business. This list will encompass every recurring expense within the IT department. Once onboarding is complete, we will work to optimize IT costs wherever possible. Our extensive IT vendor knowledge and status as an IT firm uniquely positions us to deliver significant benefits to our customers through discounts and optimizations.
Flat Monthly Fee: Includes everything your small enterprise needs to run a secure, productive IT department. Including a long list of software.
Optimization of IT Costs: Leverage our vendor relationships for better software licensing and hardware pricing to reduce overall costs. Our established partnerships allow us to negotiate favorable terms, ensuring you get the best value for your investment.
- Predictable Budgeting: Effectively predict and manage IT expenses, avoiding unexpected costs. With our budgeting strategies, you can plan your IT expenditures with confidence, ensuring financial stability and avoiding surprises.
After onboarding, our in-depth understanding of your systems and implementation of best practices will ensure that every proactive measure is taken to maximize the uptime of your systems and employees. By putting the correct systems (and people) in-place behind the scenes on your behalf, we minimize the risk of human error. Your production IT environment is no place for amateur talent or experiments.
Proactive Maintenance: We perform regular updates and best-practice checks to identify and resolve issues before they cause downtime. This proactive approach ensures your systems run smoothly and efficiently.
Outage Prevention & Monitoring: Our 24/7 alert system notifies our on-call team of any major issues, allowing for rapid response. This continuous monitoring helps prevent outages and minimizes the impact of any disruptions.
Disaster Recovery: We develop comprehensive plans to ensure quick recovery from IT disruptions. Our disaster recovery strategies are designed to restore your operations swiftly, minimizing downtime and data loss.
Our support team’s primary mission is to support you. Unfortunately, many IT firms have lost sight of this fundamental principle. At Resolved IT, we recognize the immense value of our clients’ time, and we make it our priority to work around your schedule to help you achieve your objectives. We will never give you another number to call or put you on an extended hold, and 100% of our staff is based in Canada.
Focus on Core Business Activities: Outsource IT management to boost team productivity by allowing them to focus on core tasks. This enables your team to concentrate on what they do best, driving business growth and innovation.
Streamlined IT Operations: Efficient IT management reduces the time and effort spent on resolving IT issues. Our streamlined processes ensure that IT operations run smoothly, minimizing disruptions and enhancing overall efficiency.
- Total IT Vendor Management: We act as your single IT point of contact, handling all IT vendors on your behalf. This streamlines communication and ensures that all your IT needs are managed efficiently and effectively.
You can scale your seat count up or down on demand, in real-time. Our client portal system allows you to prioritize your tickets and monitor the status of our work in real-time. You can also request onboarding and offboarding through a standardized process, ensuring it is handled accurately and consistently every time. We’re here to accommodate your needs.
Scalable Solutions: Managed IT services adjust with your business needs, helping you better allocate your IT budget. As your business grows or changes, our services can scale accordingly, ensuring you always have the right level of support.
Flexible Contracts: Choose between month-to-month flexibility or multi-year contracts for optimal pricing and incentives. This flexibility allows you to select the contract terms that best suit your business needs and financial planning.
24/7 Support: Always ready to assist with any critical issue, any time of day, 365 days a year. Our round-the-clock support ensures that you have access to help whenever you need it, minimizing downtime and disruptions.
With Managed IT Services, you have truly unlimited access to our consulting team. Whether it’s during one of our regularly scheduled meetings, an ad-hoc email, or a quick Microsoft Teams message, you can reach out to us for advice, troubleshooting, or strategic planning at any time. Our goal is to be an extension of your team, ensuring that you have the resources and knowledge to tackle any IT challenge.
Specialized Knowledge: Gain a dedicated IT team with specialized industry skills and strategies. Our experts bring deep industry insights and tailored approaches to meet your specific business needs.
Dedicated Teams: Always work with the same set of familiar technicians, with up to 6 dedicated techs per team. This consistency allows for better understanding of your systems and personalized service, fostering a strong working relationship through organic repeat interactions.
Simplified Selection Process: You don’t need to build your own IT management or cybersecurity stack – we bring our own. Our comprehensive solutions are designed and updated to meet your specific needs, saving you time and effort.
At Resolved IT, we prioritize the security and compliance of your business, ensuring that your IT infrastructure is robust and resilient. Our comprehensive approach covers all aspects of cybersecurity, compliance, and employee training, providing you with peace of mind and allowing you to focus on your core business activities. Here’s how we make a difference:
Advanced Security Measures: Protect data and IT infrastructure from cyber threats with advanced security protocols. This includes firewalls, intrusion detection systems, and regular security audits to ensure your systems are always secure.
Compliance: Ensure business compliance with industry regulations and standards, enabling uninterrupted operations. This involves staying up-to-date with the latest regulatory changes and implementing necessary measures to meet compliance requirements.
Cybersecurity Training: Educate employees on best practices for cybersecurity to reduce the risk of human error. This includes regular training sessions, phishing simulations, and providing resources to help staff recognize and respond to potential threats.
- Peace of Mind: Proactive IT management protects you from unexpected security breaches and emergencies. With our vigilant monitoring and rapid response, you can rest assured that your IT infrastructure is secure and resilient.
At Resolved IT, we believe in regular check-ins and following a set plan with a clear path to success. Your growth is our growth.
Long-term IT Strategy: Align IT strategy with business goals to support long-term objectives. This ensures that your IT investments are strategically planned to drive business growth and innovation.
Technology Roadmaps: Guide IT investments and upgrades to stay ahead of technological advancements. Our technology roadmaps provide a clear plan for future IT developments, helping you stay competitive and prepared for emerging trends.
Predictable Budgeting: Effectively predict and manage IT expenses, avoiding unexpected costs. With our budgeting strategies, you can plan your IT expenditures with confidence, ensuring financial stability and avoiding surprises.
Resolved IT's Managed IT Services (MSP) Pricing Calculator:
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We're a step above traditional firms. Apples to Oranges.
Internal IT
Traditional MSPs
Resolved IT
Architecture & Engineering Specialists
Non-Profit Specialists
Server & Network Monitoring
EXTRA
Server & Network Maintenance
Traditional Anti-Virus
EXTRA
Backup Services
EXTRA
Procurement Services
Professional IT Vendor Management
Microsoft 365 Breach Detection
EXTRA
EXTRA
Monthly IT Management Meetings
EXTRA
Quarterly IT Strategy Meetings
Custom-tailored IT Portal
EXTRA
Dedicated Account Manager
Dedicated Service Team
E-mail Response Time
2 – 8 hours
60 minutes
Phone Response Time
5+ minutes
60 seconds
Security Awareness Training Program
EXTRA
EXTRA
Custom-tailored SOPs & IT Policies
EXTRA
Real-time Vulnerability Management
EXTRA
EXTRA
24×7 Security Operations Center
EXTRA
EXTRA
Advanced IT Compliance & Cybersecurity
EXTRA
EXTRA
Flexible Billing
RESOLVED.
Managed IT Services ROI Estimator / ROI Calculator
Understanding the potential return on investment (ROI) is crucial when selecting a Managed Service Provider. To make an informed choice, you need to evaluate each of the seven key levers mentioned earlier. This assessment should be tailored to your unique situation, leveraging data and insights that only a senior operator within your organization can provide (meaning we can’t really give you a calculator or formula). Ultimately, you must determine which provider offers the best value for your firm and commit to fully integrating that provider to maximize the benefits.
Plans and Pricing FAQ
Yes. Our minimum monthly cost for Managed IT Services is $2,995.00 per month. Having a monthly minimum ensures we spend our limited time on the customers who will see the greatest benefit from our services. This is how we keep our staff to client ratio high.
Resolved IT offers Managed IT Services using a “per computer” model, where customers pay a flat fee for each computer under support. Customers will receive discounts for a longer-term agreement.
Typically, managed IT services cost between $99 to $250 per user per month. This means if you have 20 employees, you might expect to pay between $1,980 and $5,000 monthly.
On-site support is included in all Managed IT Plans at no cost. The only exception is when the requested visit location is not within reasonable distance from one of our offices.
We’re a premium, specialized provider. In general, you will find that we are pricing is competitive with top firms. We are operationally mature with a very narrow client profile that facilitates significantly greater value to our customers than a typical firm.
Customers are able to sign up for month-to-month services but will be responsible for a small onboarding fee and will not receive any discounts based on commitment terms. Resolved IT prefers long-term agreements.
Resolved IT does not charge any setup or onboarding fees for customers that commit to at least 12 months of services. Month-to-month customers are required to pay an onboarding fee equivalent to 150% of their first month’s invoice.
Managed IT Services is a maintenance & support agreement. It’s designed to keep your existing systems running smoothly and to support your existing staff and technology. Technology additions, or major changes to existing technology are outside the scope of Resolved IT’s Managed IT Services and may be scoped as projects. We always provide a formal project proposal before starting out-of-scope work.
Resolved IT’s contracts have a built-in annual 3.5% price increase to ensure we do not need to present any unexpected cost increases for existing customers. New customer pricing can fluctuate and is subject to change at any time unless you have a valid quote or proposal. Quotes and proposals are valid for 30 days.
As your Managed IT Provider, we believe that in order to provide you with the best experience, we need to lay a foundation of best-practices. When Resolved IT inherits an IT environment, we often find that it’s in a state which requires a significant amount of attention and maintenance. By locking into longer-term agreements, Resolved IT can deliver massive up-front effort to correct problems upon onboarding and ultimately ensure your organization is secure and productive right away, delivering a better IT experience for everyone involved.