ALIGNED INTERESTS + FLAT FEE

Managed IT Services

With Managed IT Services, our interests are aligned. With a flat monthly fee, there's no worrying about billable hours adding up. We will proactively manage your business' IT, top-to-bottom for a flat monthly fee.

This is our bread-and-butter. We aren't just your IT contractor, we're your IT department. Proactive solutions, unlimited support, complete coverage. The best option for SMBs with a continued need for support.

Resolved IT takes complete ownership of your business technology and becomes your IT Department.  

What's Managed IT Services?

Managed IT Services is a preferred service offering that aligns the interests of the client and IT provider by introducing a flat monthly charge for unlimited support. This incentivizes the provider to proactively stop potential issues from occurring, keep detailed documentation, and resolve issues quickly and permanently.

 

What's included in Managed Services?

Premium Support

  • Unlimited break-fix support on existing systems including site-visits as needed
  • Service Level Agreement of 2-hour or less response times within business hours (8:00AM to 5:00PM, Monday to Friday)
  • Optional regular scheduled technical site visit
    Regular meetings and on-site consultations to review ongoing issues, projects, service desk reports, security reports (AV, Firewall logs, etc.), endpoint count, procurement options, etc.
  • We will work with any IT or software vendor to resolve issues with existing systems if they occur¬†
  • Courtesy 1-hour best-effort support per issue on software, systems, or devices that are classified as outside of scope due to warranty expiration or lack of support contract

24/7 Monitoring

  • 24/7 workstation monitoring (drive failures, CPU maxed, etc.)
  • 24/7 server monitoring (drive failures, server offline, server running slow, etc.)
  • 24/7 threat monitoring (viruses, encryption, and penetration attempts)

Business Continuity Support

  • Managed Backups
  • Disaster recovery
  • Vendor support facilitation and relationship management

Network & Software Upgrades

  • Automated workstation patching weekly
  • Manual server patching, network device firmware, and maintenance performed as-needed with scheduled outage windows
  • Maintenance of in-depth network, system, and business system operations documentation

Preferred Pricing

  • Preferred customer project and out-of-scope rates
  • Preferred customer pricing on all hardware procurement
  • Preferred customer pricing on all vendor partner software

v-CIO Services

  • Budgeting
  • IT Strategy & Management Consulting

Included Software

Trend Micro WFBS Anti-Virus / Anti-Malware / Anti-Ransomware agents installed on every managed endpoint, server, and virtual server.

Web-based remote access solutions to remotely access your work devices from anywhere with an internet connection.

Services Billed Separately

*Not included as part of the standard monthly fee*

  • After-business-hours support
  • New system implementation / upgrades
  • Performance troubleshooting of hardware outside the manufacturer warranty period beyond the 1 hour best-effort courtesy support

Proudly Serving Local

MSP based in Vancouver BC serving clients in dozens of industries in the lower-mainland

Abbotsford

Burnaby

Coquitlam

Langley

Maple Ridge

New Westminster

Pitt Meadows

Port Moody

Richmond

Surrey

Vancouver

Delta

Ready to work with an IT Company that always has your best interest in mind?