Real Stories from Our Clients

Trusted by Vancouver’s Leading Businesses

How We’ve Helped Businesses Transformed Their IT—and Their Business

"[As City Planners], we use technically advanced software that is linked to server. [By] including Resolved IT's managed services in our firm, it allows our designers and staff to deliver ‘top-tiered’ focus and results. We have the confidence of knowing that our computers will work properly with predictable efficiency."

-Cynthia, CFO

“Resolved IT has been exceptional. Their prompt responses, courteous demeanor, and professionalism are unmatched. They expertly set up our IT infrastructure for BIM collaboration without any issues. Their pricing is also very reasonable once you understand how holistic the service is. If you’re an architecture firm facing IT challenges, this is the company to contact!”

-Geoff, Principal

“Reid and his team possess extensive knowledge and competence in all areas of IT, applying it effectively to our engineering business' needs. Resolved IT has expertly guided us through a comprehensive upgrade of our office systems, from individual computers to networks, and enhanced our overall security posture and online presence. They are incredibly responsive, addressing any issues we encounter promptly and efficiently. I highly recommend Resolved IT for any IT-related questions or concerns.”

-Boris, Principal & Founder

"I worked closely with Reid, who was our IT for the engineering firm I worked at. Resolved IT is by far the most personal and quick IT company we have dealt with the technicians on our team know us all by name."

-Kaela, Office Manager

Resolved IT has been our managed service provider for nearly a year, and we couldn’t be happier. As a landscape architecture firm using Macs and CAD software like Vectorworks, we rely heavily on their expertise. Reid, Mike, and the team are incredibly knowledgeable and responsive. When they don’t have an immediate answer, they diligently research to find one. Resolved IT uses a ticket system for most day-to-day requests, but they also offer a helpline for urgent issues. Their follow-through on tickets is excellent. They’ve assisted us with everything from setting up and configuring new hardware to selecting and troubleshooting software. After a brief but unsatisfactory experience with another IT service provider, we are truly grateful for the positive attitude and solution-oriented approach that Reid and his team bring to our partnership."

-Ceara, Director of Operations

"When we joined Reid and his team over at Resolved IT we thought we were getting a team to provide your typical IT tech support. They've quickly proven that they're so much more. Their team's commitment has not only been to provide a high level of service with response times unheard of in the industry but to also be a true partner to our business that is highly invested and committed to our overall success. We've referred colleagues to Resolved IT many times."

-Eric, CEO

"Supporting our BC users remotely had been a challenge for our IT team for years. Then we found Resolved IT. Reid and the team at Resolved IT are more than service providers to us, they are a trusted extension of our IT team. Everyone in the office knows they are in good hands when RIT are on site.

Resolved IT are skilled professionals with a great work ethic and a commitment to quality work. Over the years they have helped us with everything from the most mundane jobs to system roll outs, network upgrades and SEV 1 emergencies. Every issue is resolved quickly and completely every time. They are a pleasure to work with."

-Aslan, Director of IT

"I am a new entrepreneur and business owner, and keeping operating costs and expenses down is critical. The team required access to a managed IT service that were efficient, qualified and patient. The Resolved team is just incredible, response times are amazing, cost effective for the service that you receive, and this company has an eye toward supporting non-profits and are values aligned with our company. Have been just great to work with and highly recommend."

-Jill, CEO

"I did not know Managed IT could be this good. Since getting onboard with Resolved IT, our IT systems development has out-paced all other areas of our business development. Where IT was a re-occurring burden, it is now the cherry on top! We now feel like the world-class business we strive to be.

The owner (Reid), is a genius. He knows how to stretch the dollar for the best value. I ‘m a business management professional, and a computer nerd since the 90’s. I know what top-tier business management and next-level “tech-savviness” looks like. It looks like Resolved IT!

We have their help desk phone number posted at every work-station. You should too!"

-Thomas, Director of HR

"We use RIT for our company and their response times to problems are always lightning quick. Knowledgeable when it comes to trouble shooting and will always assist with guiding or suggesting ways to improve security, management or even hosting on the IT side of things. Reid, Chris, Mike and Karan are always a pleasure to talk to."

-Stiles, Operations Manager

"Reid is awesome! Our office migration went smoothly. he worked around our schedule. We received training and continuous support. I definitely recommend them for your business if you are looking to outsource your IT services."

-Rhita, COO

“Reid and his team have been a fantastic and trustworthy partner for years now. Resolved’s support team’s attention to detail has been top-notch, and Reid’s ability to help us overcome unique challenges with ease is impressive. In my experience, most IT firms are nothing more than tech support… Reid has proven to be so much more than that.”

-James, CEO

“At the end of our first 45 days with Resolved IT, Mike asked to meet with me to review where we were in regards to my initial concerns and look at possible changes for going forward.

In the decade prior, the last firm we were with only met with me when something went wrong."

-Jillian, CFO

"Unlike most managed IT services, these guys don't just ask you to turn your computer on and off.

As a law firm, any technical issue means at best a loss of productivity and at worst costing clients thousands of dollars because of missed deadlines. We needed a responsive and reliable IT company to ensure minimum downtime.

We are so thankful to have found ResolvedIT. Their helpdesk will literally get back to you within minutes and troubleshoot with you until the problem is solved. If you're busy, they will work around your schedule. They follow up and always deliver on their promises. Plus, their guys will have your best interest in mind when making hardware and software recommendations.

Super professional, always there when you need them. Switching to Resolved IT is one of the best decisions we've made for the success of our firm."

-Zen, Operations Manager

"Resolved IT has been a great partner for our business. Reid and his team are good communicators, and even better listeners. They worked through some technical quirks during on-boarding and have been supporting us and leading IT with a smile for years."

-Scott, Operations Manager

"The Resolved IT team responds on the same day to tech issues and is most competent in resolving them. I highly recommend this firm."

-Jeff, Partner

"We were in the market for Managed IT services. The other guys gave me their cookie cutter sales pitch, and obviously didn't read the 4 page document I provided that clearly listed all my IT needs. Then I met Reid. His approach was much more personalized. No cookie cutter sales spiel. He obviously studied my whole IT needs document and then took the time to go over the whole thing with me item by item, into the evening. His pricing is fair and honest and he is very good at maximizing our budget. It is clear that being young entrepreneur he is very hard working and is building a great reputation."

-Jonathan, General Manager

"As a fractional COO I get to select and work with vendors and service providers that provide services from legal to finance to data privacy to IT. Many of them good, some have not been a good fit but there is one service that deserves a recommendation.

Resolved IT is providing one of my clients with IT support and moving the business to platforms that create ease of collaboration, data security and cost efficiencies. Their support of our daily IT questions and requests is like the in house IT support I experienced working at places like Goldman Sachs and HSBC. We have dedicated support individuals, timely resolution and over all we’ve experienced a feeling of being very well looked after.

If you are looking for day to day IT support or advice on IT solutions, I recommend you consider contacting Reid McConkey at Resolved IT."

-Kim, COO

"Great team that carries themselves professionally, is very responsive and knowledgeable."

-Alex, Operations Manager

"Great service! they were quick and professional, they even adjust their work schedule to fit our operating hours. They helped with issues that came up after the work was done (Matt and his techs even spend 5 hours on the phone with me to resolve them), highly recommended!"

-Lee, President

"We made the difficult decision to move to another IT provider and took on the task of researching other companies in the field. After a time consuming process I met with the owner (Reid McConkey) of Resolved IT, and I knew right away this was the company we would use.

Shortly after our meeting with Reid we cut ties with our previous provider and moved our business to Resolved IT.

Over night everything changed! When we had an issue we were contacted right away and the issues were resolved. We found the techs to be friendly, knowledgeable and fast.

We've been with Resolved IT for about a year now and it's one of the best moves we made, and my only regret is we didn't move earlier."

-Brent, President

"Great team! Always responsive and "resolves" issues promptly and professionally."

-Lita, Sales Executive

Real Stories from Our Clients

How We’ve Helped Businesses Transformed Their IT—and Their Business

Your IT journey starts with a conversation. We look forward to partnering with you!

Your IT journey starts with a conversation. We look forward to partnering with you!

Managed IT Support Near Me

Contact Info

Services

Links

Real Stories from Our Clients

How We’ve Helped Businesses Transformed Their IT—and Their Business

Your IT journey starts with a conversation. We look forward to partnering with you!

Your IT journey starts with a conversation. We look forward to partnering with you!

Managed IT Support Near Me

Contact Info

Services

Links

We’re Social Too!