Your Managed IT Services Company
We deliver personalized IT services to businesses that are seeking a better technology experience. As your managed service provider, we have you covered with proactive, comprehensive support services that increase productivity and reduce downtime. Trust us for technology solutions as your managed IT support provider.
Complete IT Management – So You Can Focus on What Matters
The benefits of tech integration speak for themselves – but there is a human element to technology which is often ignored. In order to successfully leverage these modern tools, key actors within your business need proper training, support, and an IT team they can have confidence in.
Empowering Our Clients As Your Managed Service Provider
How long are you waiting to get your problems resolved? Every IT firm will tell you they give great customer service, but in reality, customer experience is far too often overlooked in the IT industry. Our in-house team offers customized solutions and expert technical support to ensure business continuity and maximum uptime.
At Resolved IT we won’t just tell you about it; you’ll feel the difference when you work with your dedicated IT support team.
Core Benefits of Our Managed IT Services :
Managing your business can be challenging enough without having to worry about your IT systems. With our Managed IT Services, we take care of your technology from start to finish, so you can focus on running and growing your business. Our experts provide proactive monitoring, maintenance, and support to keep your systems running smoothly and securely 24/7.
24x7x365 Support Line
- Unlimited, 60-Second Response Helpdesk Support: Get immediate assistance with a guaranteed response time of 60 seconds.
- Unlimited One-to-One Training: Personalized training available for all users.
- Four Tiers of Support: Technician > Administrator > Engineer > Consultant.
- Guaranteed Escalation Timers: Ensuring your issue is resolved promptly.
- Industry-Leading Service Level Agreements: Commitment to exceptional service standards.
A Meticulously Optimized Customer Experience
- Dedicated Service Teams: Work with the same small team daily, just like an in-house IT department.
- Dedicated IT Manager: Benefit from an IT manager who understands the intricacies of your business and technology.
- Best-in-Class Customer Portal: Access training, a comprehensive knowledge base, real-time reports, and more.
- Full Transparency: Audit all our work through the customer portal.
24x7x365 Infrastructure Monitoring and Security
- Continuous Monitoring: Real-time status monitoring by a dedicated team.
- Cybersecurity Software: Comprehensive protection against malware threats.
- Network & Infrastructure Monitoring: Ensuring optimal performance and reliability.
- Vulnerability Management: Identifying and addressing potential security risks.
- Real-Time Monitoring & Remediation: Immediate detection and resolution of issues.
IT Vendor Management
- Vendor Coordination: We handle all vendor communications for you.
- Issue Management: We manage service calls and tickets with vendors.
- Proactive Monitoring: We monitor vendor performance to prevent issues.
- Cost Efficiency: We negotiate better terms and pricing with vendors.
- Focus on Core Activities: Your team can concentrate on core business functions.
If you’re unsure which services your business should prioritize, you’re not alone. We specialize in translating complex technical concepts into plain language for busy business leaders. Our consultants ensure you understand the technology implications of every business decision without feeling overwhelmed.
You focus on operating, we’ll focus on supporting with managed IT solutions
As your outsourced IT department, our objective is straightforward: ensure technology is being maximized in your business, ensure that technology continues to operate as you expect it to, and protect your business from threats. We don’t bother you with the details – we simply achieve the desired outcome and keep you engaged by sharing need-to-know and helpful knowledge along the way.
