Support That Understands How You Work
Managed IT support for architecture, engineering, and construction firms with genuine expertise in the tools your team relies on.
IT Support Should Enable Great Work, Not Interrupt It
When support is slow, inconsistent, or clueless about your tools, your team pays the price.
Responses That Respect Your Time
Waiting hours for a callback while a deadline looms is as expensive as it is frustrating. Our team answers in seconds, not hours, so your designers get back to billable work without losing momentum.
People Who Know Your Name
Rotating technicians reading notes from the last person create friction and waste time. You get a dedicated support team who know your systems, your people, and your priorities - no re-explaining or starting from scratch.
Expertise in the Tools You Actually Use
Generic IT providers treat Revit and Bluebeam as obscure specialty software. We treat them as the core of your business, because that's what they are. You need support from people who understand design workflows.
Problems Solved Before They Disrupt
Reactive support waits for things to break. We monitor proactively, catching issues before they impact your team, so you stop firefighting and start focusing on the work that matters.
Tech Friction Draining Billable Hours?
We built our support model specifically for architecture, engineering, and construction firms, because generic IT support has been failing your industry for years. Here’s what makes the difference.
AEC Expertise as Standard
We support industry-specific tools like Revit, AutoCAD, Bluebeam, and BIM coordination as core business applications, rather than reluctant add-ons. Your team gets help from people who genuinely understand design software and project-based workflows.
Dedicated Teams, Not Ticket Queues
You'll be assigned a service team who learn your business inside out. The same faces, the same context, the same understanding, building deeper knowledge with every interaction.
Speed That Matches Your Deadlines
When project timelines are tight, waiting isn't an option. Our 60-second phone response and 60-minute email resolution targets exist because we understand what's actually at stake when your team hits a wall.
Proactive Partnership
We don't wait for your call. Continuous monitoring identifies issues before they disrupt your team, so problems get resolved in the background while your designers stay focused.
A Team That Stays
Virtually zero turnover means the people supporting you today will still be here next year. No constant retraining, no lost context - just a team that gets better at helping you over time.
Full Accountability
No finger-pointing, no "that's not our department." When something goes wrong, we own it and we fix it. One relationship, one point of contact, complete accountability.
“Unlike most managed IT providers, these guys do not just ask you to turn your computer on and off. Any technical issue means lost productivity and, for us, potentially costing clients thousands in missed deadlines. Resolved is responsive, reliable, and always delivers on their promises.”
Zen
Operations Manager
“Their response times to problems are always lightning quick. They are knowledgeable when it comes to troubleshooting and always suggest ways to improve security and management on the IT side. Always a pleasure to talk to.”
Stiles
Operations
“Great service. They were quick and professional, and they even adjusted their work schedule to fit our operating hours. They helped with issues that came up after the work was done. Matt and his techs even spent five hours on the phone with me to resolve them. Highly recommended.”
Lee
President
What You Get From Resolved Support
Responsive, reliable, and built around the way AEC firms actually work to give your team the support they need to stay productive.
Dedicated Service Team
A team of 2-6 people assigned to your account who know your systems, your people, and your priorities.
Helpdesk & Remote Support
Phone, email, and remote access support for day-to-day issues, with 60-second phone response and 60-minute email resolution targets.
On-Site Support
Hands-on assistance when remote fixes won’t cut it, whether it’s a hardware failure, office move, or infrastructure work.
Proactive Monitoring
Continuous system monitoring, patch management, and preventative maintenance to catch issues before they cause disruption.
Asset & Licence Management
Full visibility of your hardware and software estate; tracked, managed, and optimized to avoid gaps or overspend.
AEC Software Support
Dedicated expertise in Revit, AutoCAD, Bluebeam, and the design tools your team relies on daily.
24/7 Critical Support
Round-the-clock availability for urgent issues, because project deadlines don’t wait for office hours.
Book a Strategic Technology Assessment (STA)
Get a clear, actionable plan that connects your technology investments to your business objectives. Our STA audits your current environment, uncovers risks and opportunities, and delivers a five-year strategic roadmap with budget forecast – whether you end up partnering with us or not.
- 2-3 week engagement, starting at $3,500
- STA fee credited toward onboarding if you proceed to an IT partnership
- Deliverables are yours to keep and consider. No long-term commitments or strings attached
Book a free 30-minute discovery call – no obligations, just a conversation about where your firm is headed.