Managed IT Services For Architects And Engineering Firms

We specialize in helping A&E firms because we share many of the same business levers, priorities, and challenges as a professional services firm ourselves. While our company started as an “Industry Agnostic IT Firm” in 2020, we gained significant organic market share in this niche and decided to exclusively help A&E customers in 2024. By focusing on one type of customer, we compound the value and applicability of our expertise significantly.

We help our clients leverage cutting-edge technology solutions to significantly enhance their firm’s productivity and profitability. 

Enhanced Productivity: We provide and manage a powerful work analytics platform that helps improve work habits, focus, and team productivity; helping your team to reclaim valuable time and work more efficiently. We teach your team how to leverage modern tools like Microsoft Copilot to streamline workflows and improve productivity.

Data-Driven Insights: By leveraging data analytics, we provide a portal to access real-time, actionable insights into your team’s work patterns and productivity. This data combined with our support helps you make informed decisions about workflow improvements and resource allocation, ultimately driving profitability.

Rapid Response and Support: Our commitment to rapid response times means that when reactive support is needed, we are there immediately. This minimizes disruptions and ensures that your team can get back to work quickly, maintaining productivity and reducing the impact on your bottom line.

Comprehensive IT Support: From cybersecurity to network optimization, our comprehensive IT services ensure that your technology supports your business goals. We handle everything from routine maintenance to complex IT projects, allowing you to focus on your core business activities. Our proactive approach ensures that potential IT issues are identified and resolved before they become major problems, minimizing downtime and keeping your operations running smoothly.

We facilitate business outcomes for A&E firms through the thoughtful use of technology. Our services are specifically designed to provide a path to ROI for maturing A&E customers. Our competitors, on the other hand, are forced to be highly competitive as industry-agnostic providers, and have a shallow understanding of their diverse customers’ business needs. Generally these firms are battling commoditization, which brings significant issues. Industry-agnostic firms simply don’t have the time, resources, or expertise to properly execute on next-generation outcomes for their clients.

It’s Apples to Oranges. 

Outsourcing IT support offers several advantages over hiring an in-house team, particularly for architecture and engineering (A&E) firms. Here are some key benefits:

Cost Savings: Outsourcing can be more cost-effective than maintaining an in-house IT team.

Access to Expertise: Resolved IT offers a broad range of expertise and stay updated with the latest technologies and industry best practices. This ensures that your firm benefits from the most current and effective IT solutions, without the payroll.

Scalability and Flexibility: Resolved IT allows you to scale services up or down based on your firm’s needs. 

Focus on Core Competencies: By working with us, your firm can concentrate on its core business activities without being bogged down by IT management. This strategic focus can enhance overall efficiency and business output.

Proactive IT Management: Resolved IT provides proactive monitoring and maintenance, identifying and resolving potential issues before they become major problems. This minimizes downtime and keeps your operations running smoothly.

Rapid Response Times: Resolved IT offers rapid response times for support requests, ensuring minimal disruption to your business operations.

Comprehensive Support: Resolved IT offers a wide range of services, from cybersecurity to network optimization, ensuring all your IT needs are met under one roof.

Reduced Risk: Outsourcing IT support can reduce the risk associated with managing IT in-house, such as compliance issues and data breaches. We well-versed in regulatory requirements and can help ensure your firm remains compliant and secure.

Superior Outcomes: Through our deep understanding of A&E firms and the technology solutions that support them, we’re able to facilitate superior outcomes to in-house IT staff who are focused on technical tasks rather than business outcomes.

We ensure the security of your sensitive project data by continuously keeping our technology stack, internal policies/operating procedures, and solution recommendations up-to-date by constantly researching and staying updated on the latest technology releases, cyber risks, and compliance regulations. Our team regularly attends industry events and conferences to keep our clients protected with the most current and effective security measures, and we’re constantly evaluating our solutions.

Our team ensures these programs run smoothly and that your team can reliably work from anywhere through a combination of proactive management, specialized support, and performance optimization strategies:

Proactive Monitoring and Maintenance: We continuously monitor your IT infrastructure to identify and resolve potential issues before they impact your software’s performance. 

Specialized Support for Design Software: Our team has extensive experience with the specific software used in architecture and engineering firms, such as AutoCAD, Revit, and BIM tools. 

Performance Optimization: We implement various performance optimization techniques, such as fine-tuning your software and related components. This includes profiling and benchmarking to ensure your applications run as efficiently as possible.

Regular Updates and Patches: Keeping your software up-to-date is crucial for performance and security. We manage and apply updates and patches regularly to ensure your software remains current and efficient, without getting in the way.

Training and Support: We provide training for your staff on best practices for using design software efficiently. This helps your team leverage the full capabilities of the software, improving overall productivity.

By combining these strategies, Resolved IT ensures that your design software runs efficiently, allowing your firm to focus on delivering high-quality projects without IT-related disruptions.

We respond in 60 seconds when you call in to our support line, and we have a dedicated emergency line which goes straight to a technical manager. For less urgent issues, we aim to respond within 60 minutes.

Our team is available 24/7 to address any issues. Whether it’s a system crash or a simple software question, we’re always ready to assist so you can get back to work quickly. As an MSP, we recognize that we’re a support company, and we live true to that.

Please see the FAQ located on our pricing page here!

It’s easy! Contact us for a free consultation where we’ll assess your firm’s current IT setup and provide a tailored plan to address your specific needs. From there, we’ll guide you through the onboarding process.