Professional + responsive

About Us

What makes us different?

The biggest thing that separates us from our competitors is we don't just understand tech, we understand business. Every suggestion we make is with your return-on-investment and security in mind. We focus on your business to learn exactly where technology can be used to add value or improve processes and use the available budget to maximize added-value. We have a strong emphasis on excellent customer service with a personal touch and we use dedicated service teams so that when you need help you can talk to someone who knows your business, knows you, and knows how to solve your problem quickly. As a company that primarily services small-medium businesses (1-250+ users) we understand how important it is for our teams to have relationships with one another and for us to understand exactly how your business works.

Personalized
Services

ROI
Focused

Dedicated
Teams

The Traditional MSP is broken

your business deserves better

Resolved IT uses an internal management model that is different than the traditional IT firm. At a regular IT firm, you might submit a ticket and get a response from any one of their technicians. At Resolved IT we segregate our service teams into small teams. Each team has a list of clients they are responsible for managing and only works on those assigned accounts. This means your experience stays the same, whether Resolved IT has ten or ten thousand technicians.

Our CEO

Reid McConkey

CEO & Principal Consultant

Reid oversees all business development, strategic partnerships and technical management. Reid is highly passionate about Managed IT services and servicing local businesses. A born entrepreneur, Reid started his career as a Jr. Systems Administrator at a small firm while going to university, but always knew he wanted to start his own business. A few years into his career, at 20 years old, he was responsible for more than 20 direct reports at his job and providing management consulting to various IT firms. Today, as the Founder & CEO of Resolved IT, Reid directly and indirectly manages IT environments that are home to more than 1500 business devices. Reid is the majority shareholder in Resolved IT, and is a “proud workaholic”; extremely dedicated to the success of his clients.

Our Strategic Partnerships

Software Development

Resolved Business IT Solutions has partnered with Essential Designs to offer its clients software consulting and development services.

Business Intelligence & ERP

Resolved Business IT Solutions has partnered with Golchin Consulting Services to offer its clients business intelligence and ERP consulting.

Our Partners

Delivering solutions with premier technology partnerships

Proudly Serving Local

MSP based in Vancouver BC serving clients in dozens of industries in the lower-mainland

Abbotsford

Burnaby

Coquitlam

Langley

Maple Ridge

New Westminster

Pitt Meadows

Port Moody

Richmond

Surrey

Vancouver

Delta

Ready to work with an IT Company that always has your best interest in mind?