Who We Are
We believe technology should make your life easier, not more complicated. Our team is dedicated to keeping your business connected and your projects on track, no matter what.
Our Mission
At Resolved IT, we act as your dedicated IT department, specializing in Architecture & Engineering (A&E) firms, non-profit organizations, and other small enterprises. Our mission is to ensure your technology infrastructure not only supports but enhances your vision and success.
Our Vision
We aim to empower architects, engineers, and other professionals with innovative IT solutions delivered by our specialized teams. Our vision is to be the backbone of your success, ensuring your projects run smoothly through seamless technology integration.
At Resolved IT, we don’t just fix problems—we build relationships. As your dedicated IT partner, we offer personalized, around-the-clock support, so you can focus on running your business, knowing your technology is in good hands.
Sky-high engagement
End-users love engaging with us to save themselves time and headaches!
Flexible support
We embrace our position as a support department; we work around you.
Enhanced collaboration
Advanced collaboration tools offer our clients a transparent experience.
Dedicated Teams
We develop a deep understanding of your business + technology.
Sky-high engagement
End-users love engaging with us to save themselves time and headaches!
Flexible support
We embrace our position as a support department; we work around you.
Enhanced collaboration
Advanced collaboration tools offer our clients a transparent experience.
Dedicated Teams
We develop a deep understanding of your business + technology.
Core Values
We maintain constant mission alignment between our leaders, staff, and clients. Our company culture team members, and mission are formed around these consistent driving values:
- First Class Services for First Class Customers
- Practice What We Preach
- Never Give Up
What makes Resolved IT unique from other Managed IT Service Providers?
In short, we’re highly specialized on delivering holistic technology strategies for a small group of clients within a small set of niche industries. While other IT firms might be larger than us, our efforts are concentrated on producing the best possible outcomes for our unique ideal client profile. We understand the small details of your industry.
Rapid Response.
We respond to your phone inquiries in 60 seconds or less.
Dedicated Teams.
Interact with a small team of technicians, dedicated to your firm.
Bespoke IT Strategy.
Drive your business forward and make your technology work for you.
IT Vendor Management.
We’re the single point of contact for all your technology vendors.
Best-in-industry response times :
60-seconds by phone. Yup, for real. 60-minutes by e-mail.
Dedicated Teams
We commit to your IT needs. 24/7 support to keep your business running smoothly.
A cohesive and bespoke IT Strategy
We design personalized IT strategies to drive your business forward.
Liaised vendor support
We handle everything, including actively liaising with vendor support for seamless integration and efficient problem resolution.
We're a step above traditional firms. Apples to Oranges.
Internal IT
Traditional MSPs
Resolved IT
Internal IT
Traditional MSPs
Resolved IT
Server & Network Monitoring
EXTRA
Server & Network Maintenance
Traditional Anti-Virus
EXTRA
Backup Services
EXTRA
Procurement Services
Professional IT Vendor Management
Microsoft 365 Breach Detection
EXTRA
EXTRA
Monthly IT Management Meetings
EXTRA
Quarterly IT Strategy Meetings
Custom-tailored IT Portal
EXTRA
Dedicated Account Manager
Dedicated Service Team
E-mail Response Time
2 – 8 hours
60 minutes
Phone Response Time
5+ minutes
60 seconds
Security Awareness Training Program
EXTRA
EXTRA
Custom-tailored SOPs & IT Policies
EXTRA
Real-time Vulnerability Management
EXTRA
EXTRA
24×7 Security Operations Center
EXTRA
EXTRA
Advanced IT Compliance & Cybersecurity
EXTRA
EXTRA
Flexible Billing
RESOLVED.
Resolved IT's Leadership Team
Chief Executive Officer
Reid McConkey
“When businesses lose control of their technology, there are more than just support tickets to resolve — there’s also emotional and mental stress that impacts the company’s culture and owner’s ability to lead. My passion is guiding businesses back to a healthy technology state — where the owner controls the technology, instead of the other way around.“
Reid founded the company in 2020 after leaving his full-time job as a General Manager in the MSP industry. Driven by a passion for entrepreneurship and a desire to do better, he works tirelessly towards the success of his clients, his employees, and his company.
- Email: rmcconkey@resolvedit.net
- Linkedin: Reid McConkey
Director of Client Success
Michael Logan
Mike is a customer success fanatic whose passion for producing the best possible client experience is unmatched. His role is exclusively dedicated to ensuring successful client outcomes and satisfaction by constantly maintaining alignment between our team and yours.
- Email: mlogan@resolvedit.net
- Linkedin: Michael Logan
Service Team Lead
Matthew Cherniak
Matt is a highly dedicated team leader who brings attention to detail and efficiency to the table. As the leader of the service department, Matt provides training and mentorship to our technicians, and assists with resolving high-level issues or handling emergencies. Matt is familiar with many of the day-to-day IT issues that our clients run into, and keeps our team efficient and responsive when providing support.
- Email: mcherniak@resolvedit.net
- Linkedin: Matthew Cherniak
Company Philosophy
Resolved IT is committed to providing flexible and comprehensive managed IT services tailored to Architects, Engineers, Non-Profit Organizations, and other small enterprises. We serve as your single source for technology strategy, management, and support.
Our services are designed to create mutual benefits through consistent collaboration and positive outcomes, leveraging technology to drive your business forward. We strive for long-term partnerships with clients who see technology as a strategic asset for their success.
What Great Managed IT Services Look Like To Us at Resolved IT:
- Consistent Communication & Staying Engaged.
- Well-defined & mutually understood agreements.
- Transparency, & Cohesion.
- Access to Support & Escalation Services with The Click of a Button, Without Hold Times.
What Our Clients Say About Us
Civil Engineering Firm
“Reid and his team have been a fantastic and trustworthy partner for years now. Resolved’s support team’s attention to detail has been top-notch, and Reid’s ability to help us overcome unique challenges with ease is impressive. In my experience, most IT firms are nothing more than tech support… Reid has proven to be so much more than that.”
-James, CEO
Civil Engineering Firm
“Reid and his team have been a fantastic and trustworthy partner for years now. Resolved’s support team’s attention to detail has been top-notch, and Reid’s ability to help us overcome unique challenges with ease is impressive. In my experience, most IT firms are nothing more than tech support… Reid has proven to be so much more than that.”
-James, CEO
Customized IT Services to Fit Your Industry
You shouldn’t have to worry about your IT slowing you down. We take care of your technology, so you can focus on running your business efficiently.
Stay Focused on Your Business
– We'll Handle the IT
Your Full-Service IT Department Without the Overhead
Fill in the Gaps in Your IT Team with Our Specialists
Expert IT Advice, Tailored to Your Business Goals
Custom Cybersecurity Strategies to Keep Your Business Safe
Expert Cabling Solutions for Faster, Smarter Workflows
Our Partners
