About the Role
The System Administrator maintains the operational efficiency and security of IT infrastructure across our client base. This is a Tier 2 support role focused on installing, configuring, and maintaining computer systems, networks, and software for architecture, engineering, and construction firms.
Key Responsibilities
- Provide Tier 2 technical support across client environments, resolving escalated helpdesk tickets efficiently.
- Install, configure, and maintain servers, workstations, networks, and cloud services (primarily Microsoft 365 and Azure).
- Manage software deployments, patching, and updates across managed client environments.
- Administer and monitor data backup and disaster recovery solutions.
- Respond to assigned tickets within SLA, tracking all work accurately in the ticketing system.
- Travel to client sites as required for onsite support and project delivery.
- Escalate complex issues and client concerns appropriately to the Service Manager.
Qualifications
- 2+ years of experience in a managed IT services or similar technical support environment.
- Solid working knowledge of Microsoft 365, Windows Server, networking fundamentals, and endpoint management.
- Strong troubleshooting skills and a methodical approach to problem-solving.
- Excellent communication skills and a professional demeanour with clients.
- Valid Class 5 driver’s licence required.
- Experience with RMM and PSA platforms (NinjaOne, Autotask, or similar) is an asset.
Compensation
Base salary range: $70,000 – $100,000.
